How can we help?

Getting Started

New to StudyBank? Learn the basics and set up your account.

Account & Billing

Manage your subscription, payments, and account settings.

Study Features

Learn how to use the QBank, study plans, and analytics.

Getting Started

How do I create an account?

Creating an account is easy:

  1. Click "Get Started" or "Sign Up"
  2. Enter your name, email, and password
  3. Select your target exam (e.g., USMLE Step 2 CK)
  4. Set your exam date
  5. Start studying!

You can also sign up with Google or GitHub for faster access.

How does the free trial work?

All Pro features are available free for 7 days. No credit card is required to start. After your trial ends, you can continue with the free plan or upgrade to Pro.

What exams does StudyBank support?

StudyBank currently supports:

  • USMLE Step 1
  • USMLE Step 2 CK
  • USMLE Step 3
  • COMLEX Level 1
  • COMLEX Level 2
  • Shelf Exams (all specialties)

Account & Billing

How do I cancel my subscription?

To cancel your subscription:

  1. Go to Profile → Subscription
  2. Click "Cancel Subscription"
  3. Confirm your cancellation

You'll continue to have access until the end of your current billing period.

Can I get a refund?

We offer a full refund within 7 days of your first paid subscription if you're not satisfied. Contact support@studybank.ai with your request.

How do I change my email or password?

Go to Profile → Account Settings. You can update your email, password, and other personal information there.

Do you offer student discounts?

Yes! Medical students with a valid .edu email automatically get 20% off Pro plans. The discount is applied automatically at checkout.

Study Features

How does the adaptive study plan work?

StudyBank creates a personalized study plan based on your exam date, daily study time, and performance. The plan adapts in real-time using spaced repetition to prioritize weak areas and schedule reviews at optimal intervals for retention.

What is spaced repetition?

Spaced repetition is a learning technique that schedules reviews at increasing intervals. Concepts you know well are reviewed less frequently, while challenging ones appear more often. This optimizes long-term retention.

Can I create custom study sessions?

Yes! You can create custom QBank sessions by selecting specific subjects, topics, and question counts. You can also filter by difficulty and whether you've seen questions before.

How do study groups work?

Study groups let you connect with classmates:

  • Create or join groups
  • Chat with members in real-time
  • Share progress and compete on leaderboards
  • Schedule group study sessions

Still need help?

Our support team is here for you.

Average response time: under 2 hours during business hours